FUCK COMCAST
Ok, so, this morning, I get set to pay all my bills. Which, is a little easier now that I've got a little more of a grasp on what the hell my finances are doing from day to day.
Well.
I go online to pay my Comcast bill.
I can't get online because of some weird glitch that's telling me that my password is incorrect.
No problem, I'll just call. That way, I can pay my bill and get this glitch taken care of all at once.
I get the cursory automated voice:
You're balance is....
0.00.
Wait... what?
"Payment posted on December 2, in the amount of 208.13."
WHAT????
So, I get on the phone with one useless person after another and finally someone who tells me "that someone, I'm not saying YOU, set up an auto-pay for you." Nope. Never did it.
Ever.
And my favorite part? The "calming techniques" they're using now.
3 times I've been told
"I understand that you are frustrated and angry. But there's only so much, I personally can do."
Oh, I see. So, now, basically, the protocol is to play possum and throw the COMPANY under the bus. That doesn't help.
I had one guy try to talk me out of doing anything about it.
Well, your account IS at zero ma'am. And honestly, from experience with this (oh, this has happened before???) is that you're going to have to fill out a form and it will take up to a week to process."
Hi, stop telling me how much of a pain in the ass this is going to be and just get it done.
"ok, well, ma'am, I can't do that as I'm not authorized to do it."
YOU ARE STEALING FROM PEOPLE.
"Well, I'M not stealing from you personally, ma'am."
Incredible.
So, I've been on hold now for about 10 minutes.
Fuck Comcast.
Well.
I go online to pay my Comcast bill.
I can't get online because of some weird glitch that's telling me that my password is incorrect.
No problem, I'll just call. That way, I can pay my bill and get this glitch taken care of all at once.
I get the cursory automated voice:
You're balance is....
0.00.
Wait... what?
"Payment posted on December 2, in the amount of 208.13."
WHAT????
So, I get on the phone with one useless person after another and finally someone who tells me "that someone, I'm not saying YOU, set up an auto-pay for you." Nope. Never did it.
Ever.
And my favorite part? The "calming techniques" they're using now.
3 times I've been told
"I understand that you are frustrated and angry. But there's only so much, I personally can do."
Oh, I see. So, now, basically, the protocol is to play possum and throw the COMPANY under the bus. That doesn't help.
I had one guy try to talk me out of doing anything about it.
Well, your account IS at zero ma'am. And honestly, from experience with this (oh, this has happened before???) is that you're going to have to fill out a form and it will take up to a week to process."
Hi, stop telling me how much of a pain in the ass this is going to be and just get it done.
"ok, well, ma'am, I can't do that as I'm not authorized to do it."
YOU ARE STEALING FROM PEOPLE.
"Well, I'M not stealing from you personally, ma'am."
Incredible.
So, I've been on hold now for about 10 minutes.
Fuck Comcast.
posted by LC Greenwood at 12:07 PM
2 Comments:
Ok, as a duly elected representative of those in the under-paid, over-stressed call center customer care industry, I will say this:
Most of us are morons. However, when you're ever confronted with an issue like this, talk to a supervisor IMMEDIATELY. It may take a while, so plan ahead. Make some toast. If you're not helped by the first supervisor, escalate further. They'll say that there is no one else above them. THEY'RE LYING. There is always someone higher because that's just the first tier of escalations. There's always a second tier. These are the people that can really help.
A few hints to all you out there: If you're pissed, NEVER THREATEN LEGAL ACTION. You are you. They are a ginormous conglomerate that can crush you under their pinky toe. If you ever say the words "I'll sue" or "I'm taking this to my attorney", they will put you on mute and laugh their asses off, which is what I do.
Also, try to remain calm and courteous. If you piss us off, we are going to either be so sweet that it drives you insane, or we're going to bounce you around the center like a human pinball, or we're going to keep you on hold for a VERY long time and then "accidentally" disconnect the call if you haven't hung up after 20 minutes or so. The bosses at the call centers? They're ALWAYS on the side of the reps, with a few obvious exceptions.
Be good to us, and we will be good to you.
(The following may be useless, since I'm tossing in my 2 cents so late. Anyway...)
For all the services I pay for via the net or via auto-pay, I use a credit card. This way, none of these services can get to the money in my bank account until I have a chance look over the charges on a paper statement and write a paper check. And as you probably know, by law, you are not responsible for any erroneous charges to your credit card.
Assuming I've read your posts correctly, this may be your bank's fault and not Comcast's fault. So maybe you should dump your bank instead (or, as well).
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